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Q What is the development cycle for custom chains?
A The development cycle for standard customization (like adjusting pitch or attachment styles) is 7-15 days, covering design confirmation, mold making, and prototyping. Complex customizations (like special materials or non-standard structures) may take 20-30 days. We will provide a detailed project schedule to keep you updated on progress.
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Q Can I visit your factory?
A You are warmly welcome to visit our factory at any time! We believe that seeing our production capabilities and quality control processes firsthand builds the strongest trust. Please contact us in advance so we can arrange a pickup and a guided tour for you.
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Q Do you provide technical support
A Absolutely.We don't just sell products; we provide complete solutions. Whether it's installation guidance, tension adjustment advice, or follow-up maintenance training, our technical team provides support throughout the entire process.
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Q What is the Minimum Order Quantity (MOQ)?
A For standard specifications, our MOQ is typically low (e.g., 100 meters or 1 ton), and we even support small sample orders for testing. For customized products, the MOQ is higher due to mold and debugging costs; please consult our sales team for specific details.
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Q What are you terms of delivery
A EXW,FOB,CFR,CIF
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Q What is your payment term
A We provide kinds of payment terms such as L/C,T/T,Paypal,etc
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Q Can you manufacture customized products
A We operate independent R&D and machining workshops. In addition to standard DIN, ISO, and GB models, we offer non-standard customization based on your drawings or samples. This includes special chain link dimensions, fitted attachments (such as K-type or S-type), and custom scraper shapes.
